Last Updated: 25/01/2024
Thank you for shopping at Infoquest Books & Co. We value your satisfaction and strive to ensure a positive experience with every purchase. Please read our Return & Refund Policy carefully to understand your rights and obligations when returning items.
1. Returns:
1.1 Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Books with obvious signs of use or those that are not in their original condition may not be eligible for return.
1.2 Time Frame:
You have [insert number] days from the date of purchase to initiate a return.
2. Refunds:
2.1 Eligibility:
Refunds are issued for items that are defective, damaged, or if you received the wrong item. If your return is approved, we will initiate a refund to your original payment method.
2.2 Refund Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.
3. Exchanges:
3.1 Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement and provide instructions for the return.
3.2 Wrong Item Received:
If you receive the wrong item, please notify us within [insert number] days of receiving the product. We will arrange for the correct item to be sent to you.
4. Non-Returnable Items:
Certain items are non-returnable, including:
– E-books and digital products.
– Items not in their original condition or that are damaged due to customer misuse.
5. Shipping Costs:
5.1 Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
5.2 Refund Shipping:
Shipping costs for the original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us:
If you have any questions about our Return & Refund Policy, please contact us HERE. We are here to assist you and ensure your satisfaction with our products.